Web Performance, Branding, and Social Media
Flying back from SFO after a long and frustrating week introduced me to a new rule that UAL gate staff have been asked to start enforcing. Apparently, my Premier status, which I realize is the lowest of the frequent-flyer levels, means even less now than it did in the past.
Over my career, I had settled [...]
In: Life
24 Mar 2006I have been sitting at Gate 86 at SFO watching a little drama that gets played out thousands of times a day around the world. I call it the Hierarchy of Assumed Privilege.
The direct flight from SFO to Boston (the one I am not on) was full; nay, bursting.
Yet there were executive-types who were ANGRY [...]