Web Performance, Branding, and Social Media
eBay woke up. What a concept! A real person answering your e-mails. Now, of course, the downside of this is that the e-mails will be answered in Bangalore and Mumbai, and will still be from controlled response scripts.
But still, it’s somewhat of a concession from eBay that they stumbled a bit…and that the response to [...]
In: smp
4 Feb 2005Joi Ito pointed me to the post about Ogilvy & Mather doing “bullshit marketing” for American Express.
American Express is a company I have a lot of respect for. But when they start treating their techno-savvy customers as complete doufi (plural of doufus), then they slide down into the morass of spam-spewing card purveyors that flood [...]
In: smp
25 Jan 2005Rick Heller on Blog Name Hijacking.
When my Blogger space was hijacked (after I had abandoned it), someone else took it over, name and all.
Just sad to see that this is going to become an issue.
In: smp
3 Jan 2005I have never used OSX or owned a Powerbook
I don’t own a tablet PC
I don’t own a sexy cell phone
I have never owned/started a company
I have never had my own column/tv show
I haven’t had to hide my true identity to protect my job/family/unnamed federal agency
I have never written my own Internet Standard or protocol
I have [...]
In: Life
4 Dec 2004Spent all day in bed.
Now before you go off the deep-end and start saying how decadent, you have to realize that I spent most of the time unconscious, sweating, and having very unusual vivid dreams. It was actually kind of nice to have vivid dream again; I don’t have them very often, as a result [...]