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Posts Tagged ‘SLA’
SLA: The myth of simplicity
In: Technology| The Web| Web Performance| WebPerformance.Org
17 Dec 2008Service Level Agreements. SLAs.
Three of the most contentious words, and most contentious acronym, in the technology sector. Arguments are had, suits are filed, and relationships broken and strained as a result of this single concept.
How can something seemingly simple as setting an agreed upon level of service delivery be so problematic and misunderstood?
The word agreement [...]
In the Customer Generation and Customer Retention articles of this series, the focus was on Web performance measurements designed to serve an audience outside of your organization. Starting with Business Operations, the focus shifts toward the use of Web performance measurements inside your organization.
Why Business Operations?
When I was initially developing these ideas with my colleague [...]
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- Tags: baselining, benchmarking, business leaders, business operations, comparative metrics, correlation, Jean Campbell, KPI, line of business, online, Quality of Service, senior management, SLA, SLO, Web analytics, Web measurement data, Web Performance, Web performance measurements, Web performance ties, Web service, Web systems
Service Level Agreements in Web Performance
In: Technology| The Web| Web Performance| WebPerformance.Org| Work
14 Dec 2004Service Level Agreements (SLAs) appear to finally be maturing in the realm of Web performance. Both of the Web performance companies that I have worked for have understood their importance, but convincing the market of the importance of these metrics has been a challenge up until recently.
In the bandwidth and networking industries, SLAs have been [...]
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- Tags: app, bandwidth, book, business, client, critical, data, design, Doug Kaye, eBay, eBay Inc, extension, HTTP, IE, IM, ISP, it, leave, live, measurement, media, metrics, networking, performance, pr, SLA, third-party, web, Web Hosting, Web Performance, Web performance objectives, Web performance SLA, Web performance space
About this blog
Stephen Pierzchala is one of a cadre of crazy Canucks living in the United States. A 10-year veteran of the Web performance field, Stephen also writes on topics as diverse as branding and reputation, bipolar, and Web technologies.
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