Posts Tagged ‘SLA

Content Delivery Networks (CDNs) are a key component to any Web performance strategy. If you examine the content from any large online business or media provider, it won’t take long to find the objects that these organizations have entrusted to CDNs to ensure faster delivery and a better user experience.
When working with CDNs, it is [...]

Service Level Agreements. SLAs.
Three of the most contentious words, and most contentious acronym, in the technology sector. Arguments are had, suits are filed, and relationships broken and strained as a result of this single concept.
How can something seemingly simple as setting an agreed upon level of service delivery be so problematic and misunderstood?
The word agreement [...]

In the Customer Generation and Customer Retention articles of this series, the focus was on Web performance measurements designed to serve an audience outside of your organization. Starting with Business Operations, the focus shifts toward the use of Web performance measurements inside your organization.
Why Business Operations?
When I was initially developing these ideas with my colleague [...]

Service Level Agreements (SLAs) appear to finally be maturing in the realm of Web performance. Both of the Web performance companies that I have worked for have understood their importance, but convincing the market of the importance of these metrics has been a challenge up until recently.
In the bandwidth and networking industries, SLAs have been [...]


About this blog

Stephen Pierzchala is one of a 10-year veteran of the Web performance field who also writes on topics that interest his non-linear world-view.

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stephen@pierzchala.com

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