Posts Tagged ‘Service Level Agreement’

Effective Web Performance: Third-Party Providers (Or Why Herding Cats is Fun)

In: Blogging| Effective Web Performance| Internet| Technology| The Web| Web Performance| Web analytics| analytics| branding| business

18 Aug 2009

It’s a rare Web site these days that hosts all of its own content. From the smallest blog to the largest retailer, Web sites farm out their images, streams, and pages to CDNs, and absorb feeds, ads, and data streams from any number of outside providers.
Effective Web performance demands that a site take responsibility for [...]

SLA: The myth of simplicity

In: Technology| The Web| Web Performance| WebPerformance.Org

17 Dec 2008

Service Level Agreements. SLAs.
Three of the most contentious words, and most contentious acronym, in the technology sector. Arguments are had, suits are filed, and relationships broken and strained as a result of this single concept.
How can something seemingly simple as setting an agreed upon level of service delivery be so problematic and misunderstood?
The word agreement [...]


About this blog

Stephen Pierzchala is one of a 10-year veteran of the Web performance field who also writes on topics that interest his non-linear world-view.

Contact

stephen@pierzchala.com

+1 (508) 410-3865

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