Posts Tagged ‘pr’

Metrics in Conversational and Community Marketing

September 20th, 2008 by smp | Comments | Filed in Blogging, The Web, Web Performance, advertising

There is clear dissatisfaction with the current state of marketing among the social media mavens.

So what can be done? Jeff Jarvis points out that the problem lies with measurement. I agree, as there is only value in a system where all of the people involved agree on what the metric of record will be, and how it can be validly captured.

Currently CPM is the agreed upon metric. In a feed based online world, how does a CPM model work? And, most importantly, why would I continue to place your ads on my site if all your doing is advertising to people based on the words on the page, rather than who is looking at the page and how often that page is looked at.

In effect, advertisers should be the ones thrying to figure out how to get into the community, get into the conversation. As an advertiser, don’t you want to be where the action is? But how do you find an engaged audience in an online world that makes a sand castle on the beach in a hurricane look stable?

The challenge for advertisers is to be able to find the active communities and conversations effectively. The challenge for content creators and communities is to understand the value of their conversations, the interactions that people who visit the site have with the content.

In effect, a social media advertising model turns the current model on its head. Site owners and community creators gain the benefit of being attractive to advertisers because of the community, not because of the content. And site owners who understand who visits their site, what content most engages them, how they interact with the system will be able to reap the greatest rewards by selling their community as a marketable entity.

And Steven Hodson rounds out the week’s think on communities by throwing out the subversive idea that communities are not always free (as in ‘beer’, not as in ‘land of’). If a community has paid for the privilege of coming together to participate in communal events and discussions, then can’t that become an area for site owners to further control the cost of advertising on their site?

While the benefit of reduced or no marketing content is the benefit of many for-pay communities, this benefit can be used by site owners by saying that an advertiser can have access to the for-pay community at the cost of higher ad rates and smaller ads. The free community is a completely different set of rules, but there are also areas in the free community that are of higher value than others.

In summary, the current model is broken. But there is no way to measure the value of a Twitter stream, a FriendFeed conversation, a Disqus thread, or a Digg rampage. And until there is, we are stuck with an ad model that based on the words on the page, and not the community that created the words.

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Gutter Helmet and the Hangovers of Customer Experience

August 9th, 2008 by smp | Comments | Filed in Gutter Helmet

Nearly three years ago, I launched into a tirade on my experience with the installation of the Gutter Helmet system (no link; no link is deserved).

The initial post in this thread is still the single most visited post I have ever written. Years of Web performance, social commentary, political debate, and personal debacles in my blog, and Gutter Helmet is what calls to the broadest spectrum of people searching on the Web.

The fact that so many people continue to visit the post also tells me that people continue to be interested in this system and my experience with it. So here is the latest update.

In the next 10 days, a Gutter Helmet technician will come out and clean out the downspouts that are full of debris that has accumulated from the gutters over the past three years. Hopefully, they will not claim some technicality and try to charge the $150 maintenance fee that I was warned about.

I am also hopeful that the person who comes out and does the work is more friendly than the last one.

On a scale of 1-10, Gutter Helmet rates:

Installation 3
Installation Fixing 3
Ongoing Operation 6

Consider all your options before going with Gutter Helmet.

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Welcome to Newest Industry…

August 7th, 2008 by smp | Comments | Filed in Blogging

Or should I say, welcome back.

Three years ago when I started blogging on a regular basis, the blog was name The Newest Industry after the Husker Du song of the same name. Then I migrated the content to Wordpress.com, and relinquished hosting it myself.

Well, I have decided to resurrect Newest Industry, but with all the same shiny content you would find at the Crazy Canuck Chronicles.

So, if it’s been a while, welcome back. Otherwise, a simple hello.

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Back in Alberta. Back with my Tribe.

June 20th, 2008 by smp | Comments | Filed in Life

My grandmother died a few months back, and while this was indeed a very sad day for all of us, she left on her own terms, and with her mind intact, facing the next adventure with grace and dignity.

What this sad event did is provide a focus for the entire Pierzchala clan to reconvene for the first time in more than a decade. Tomorrow, we will going to the ancestral heartland in the Crowsnest Pass to spread her ashes, and celebrate her life.

I am staying at my Aunt Heather’s home, someone I haven’t seen or spoken to in years. And tomorrow, I will see my aunts, uncles, cousins, second cousins, etc. and feel a part of the family that I had left behind.

I am sad that I couldn’t bring the rest of my family with me, to feel a part of this larger family, and understand just how many people they are related to, this is very important to me.

These are my people. My clan. My tribe.

And it is good to be among them again.

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The fading of blogging

April 13th, 2008 by smp | Comments | Filed in Life, RANTING

Through 2007, the number of posts I made per day/week/month decreased steadily. I know post new items 2-3 items a month, or less. After 2 years of steady entries, I just didn’t have anything to add to the conversation.

Having been an A-list groupie for this entire period, I lost touch with the self-perpetuating scene. A comment that I saw on Top Gear summed it up: Jeremy Clarkson had another chat show host on, and they both commented on how all British chat show hosts end up appearing on each others shows.

That’s how blogging began to feel to me. I began to step back.

I stepped back from true, active day-to-day management of GrabPERF.

I drifted, intellectually and emotionally.

I found the sharp edge of my humor, which had wandered off and gone hitchhiking through the British Isles disguised as Roger Daltrey for six months.

The last few weeks I have been asking myself if I want to go back to blogging, if I want to continue to produce the random ideas for the world to see.

The death of my grandmother a few weeks ago brought my world back into sharp focus. Who is going to see these stories, these tales? Who will be the keeper of my intellectual flame? What will people know of me when I fade away.

I will be trying to storm back. My brain is here.

I AM THOR, GOD OF THUNDER.

Ok…maybe that was delusional. But hang on for another wild ride.

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Some days you look outside…

March 2nd, 2008 by smp | Comments | Filed in Life, RANTING

Most days, I look inside. And that’s part of the problem I suppose. That’s why I haven’t posted in so long: there has been no inspiration to stand and shout about anything.

I suppose that’s why I have been so viciously depressed these last few weeks. There has been nothing to write of. My life has been void.

Have I missed anything while I was away?

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Overwaitea: Hey! How about a 20 minute shift?

February 5th, 2008 by smp | Comments | Filed in Life, RANTING, Work

Many, many years ago, I started my depressing voyage through the world of work at an Overwaitea food store in my home town. As a teenager, I expected to work so weird hours, and accept some level of abuse from the “adults” I worked with.

However, it seems that the organization now expects all their employees to accept this crap [here].

A major B.C. grocery chain wants some of its unionized staff to work shifts of just two hours, a move the union representing 8,500 workers called shocking.

The Overwaitea Food Group, which also runs Save-On-Foods and Urban Fare, made the demand for two-hour shifts as it began negotiating a new contract with the United Food and Commercial Workers Union, the union said.

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The music of Iceland

February 3rd, 2008 by smp | Comments | Filed in Life

I don’t often (ever) talk about my musical taste. It is unremarkable for the most part, with flights into madness and impulsiveness.

Lately, I have discovered Icelandic music. Mainly Sigur Ros, Mum, Apparat Organ Quartet, Aniima, and (of course) Bjork. Apparently Icelandic music is all the rage, with people trying to understand how such a small country can produce such a wide range of artists.

These artists provide a soothing background to my jangled, often confused, mental state. I played it as I slept while I was on my latest trip, and while I was on the plane returning from Chicago.

However, my deep feelings and desire to visit Iceland has its roots back in my very early teens. A Hardy Boys mystery and a Clive Cussler novel brought it to my attention. It’s a nation of extremes, of wonder, isolation, and survival.

It is among one of the few places I feel I have to visit at least once in my life. I cannot explain this desire. Perhaps it is the latent Viking in me.

But the music draws me as much as the place does.

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New GrabPERF Measurement Locations

January 11th, 2008 by smp | Comments | Filed in GrabPERF

I know that I have been bad at blogging news about GrabPERF, but today there is some. In the last two weeks, we have added two measurement locations: Washington DC AOL and Argentina LaNacion.

Thanks to Carson Evans of AOL, and Jose Falvo and Leonardo Lancellotta of LaNacion for helping out with the installation process.

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7 Hours at Sea-Tac on New years Eve

December 29th, 2007 by smp | Comments | Filed in Life

So, on New Years Eve, due to the vagaries of modern air travel, the family will be spending seven hours at Sea-Tac waiting for the second leg of our trip home.

For me, this is usually not an issue, as I can huddle up in a corner with my wireless connection and while away the hours with work and general interest. However, we will be a one laptop family, and my children need to be entertained.

Likely at least an hour of the trip will be handled by immigration as they subject us to the joys of entry with our Advanced Parole documents. It’s now harder for us to get into the US via air as late process Green Card applicants than it is if we were simply visiting the country.

After that, who knows.

Does anyone out there in blog land have any great suggestions for entertaining a family for seven hours at an airport?

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