So, in my second rant of the day, I am falling back to my favourite target of tension: Gutter Helmet. This long-running saga in one that I wish I had never been involved in, and in 20/20 hindsight, I wish that I had just chosen to go with standard gutters, rather than some gadgety gimmick that is installed by a company that seems to value customer service about 14th on their Top Ten list.

The latest installment has come about because one, if not more, of our downspouts is now blocked with … something. The thing is that these top-of-the-line gadgets should never become clogged. And if they do, we have a lifetime maintenance guarantee.

Well, they guarantee that maintenance will occur sometime in my lifetime.

It will be nearly 8 weeks since I called before the service person can come out and clean out a downspout. They said that it would happen this week (week of August 17th), but then changed their minds and moved the date out to the week of (maybe the day of?) September 3rd.

It’s not a hard fix. It shouldn’t take that long. And I know that the weather hasn’t been that great. But 8 weeks is a little long, especially for someone whose installation experience is already so far past acceptable.

So, below, I have created a little poll to get a feeling for how other folks with Gutter Helmet installs feel about their decision. Let us know!

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Tags: customer service, Gutter Helmet, installation, maintenance

I know that I have been bad at blogging news about GrabPERF, but today there is some. In the last two weeks, we have added two measurement locations: Washington DC AOL and Argentina LaNacion.

Thanks to Carson Evans of AOL, and Jose Falvo and Leonardo Lancellotta of LaNacion for helping out with the installation process.

Tags: Argentina, blog, Blogging, content, GrabPERF, HTTP, installation, ISP, it, LAN, measurement, Om, performance, pr, Technorati, Washington DC, web, Web Performance

Hey everybody! Looks like someone else had a bad experience with a Gutter Helmet installer. [here]

Berry was dismayed to discover that his $3,500 gutter-protection system appeared to be inviting one of the very maintenance nightmares it was supposed to protect against: roof rot. Two leaks sprang up after the pricey helmets had been installed, he claimed, which caused rainwater to build up underneath the custom-fitted panels and drip down behind the gutter “for days” after a rainfall.

Hmmm…I sure hope that my local rep manages to find some time in his busy schedule to call me back. Soon.

Technorati: Gutter Helmet, gutters, contractors, customer service

IceRocket: Gutter Helmet, gutters, contractors, customer service

Tags: app, blog, customer service, EAD, Gutter Helmet, gutters, HTML, HTTP, IE, IM, installation, IP, it, maintenance, Om, One, pr, Technorati

The update on my Gutter Helmet posts (1 and 2) is that there is no update.

We received a phone call from a local Gutter Helmet rep about 2 weeks ago. He spoke to Samantha who, outlined some of our concerns and issues. I then called and left him a message last week, re-iterating these same concerns, and noting that there was still a leak between the new roof and the new gutters which needed to be fixed by flashing.

Nothing. No response. Silence.

I know it’s Gutter Helmet’s busy season. I know this because the number of hits to my previous posts are increasing.

Maybe some customers are experiencing better installations; I hope so. All I can do is continue to recount my experience to you.

Technorati: Gutter Helmet, gutters, contractors, customer service

IceRocket: Gutter Helmet, gutters, contractors, customer service

Tags: blog, customer service, customers, Gutter Helmet, gutters, hits, HTTP, IE, IM, installation, Issues, it, Om, One, PHP, posts, pr, Technorati, update