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Posts Tagged ‘customer service’
Flying back from SFO after a long and frustrating week introduced me to a new rule that UAL gate staff have been asked to start enforcing. Apparently, my Premier status, which I realize is the lowest of the frequent-flyer levels, means even less now than it did in the past.
Over my career, I had settled [...]
Rant the Second: Gutter Helmet, Again
In: Gutter Helmet
22 Aug 2008So, in my second rant of the day, I am falling back to my favourite target of tension: Gutter Helmet. This long-running saga in one that I wish I had never been involved in, and in 20/20 hindsight, I wish that I had just chosen to go with standard gutters, rather than some gadgety gimmick [...]
T-Mobile: Drop the Cheap Samsung T619
In: RANTING
12 May 2007I actually upgraded my phone through T-Mobile about a month ago, and it was a mistake. I went with the Free upgrade (mistake number one) and chose the Samsung SGH-T619.
It’s a piece of crap. I guess I should have known that when I chose the free upgrade.
My biggest complaint: it won’t send text messages. That’s [...]
Why United sucks…again!
In: Life
12 Jun 2006So, I called United today to see if there were any special procedures I had to follow when we arrived at Logan on June 26, as Ms. Wiggles is going to Canada with us.
Turns out that they had completely screwed up our flights. And hadn’t bothered to inform us that they had changed the flights.
So, [...]
Ok. Does Gutter Helmet just not get it?
In: Gutter Helmet| Life| RANTING
26 Oct 2005Ok, finally got some action from the people at the Customer Service Centre for Gutter Helmet towards helping us fix the final drip between the house and the gutter. This drip is, of course, right over the back door and targets anyone leaving the house when its raining.
The Customer Service Centre was having some trouble [...]
- Comments
- Tags: cro, customer service, Gutter Helmet, IP, it, Om, One, pr, update
Gutter Helmet: Not alone with installation problems
In: Gutter Helmet
19 Oct 2005Hey everybody! Looks like someone else had a bad experience with a Gutter Helmet installer. [here]
Berry was dismayed to discover that his $3,500 gutter-protection system appeared to be inviting one of the very maintenance nightmares it was supposed to protect against: roof rot. Two leaks sprang up after the pricey helmets had been installed, he [...]
- Comments
- Tags: app, blog, customer service, EAD, Gutter Helmet, gutters, HTML, HTTP, IE, IM, installation, IP, it, maintenance, Om, One, pr, Technorati
Gutter Helmet: An Update
In: Gutter Helmet
19 Oct 2005The update on my Gutter Helmet posts (1 and 2) is that there is no update.
We received a phone call from a local Gutter Helmet rep about 2 weeks ago. He spoke to Samantha who, outlined some of our concerns and issues. I then called and left him a message last week, re-iterating these same [...]
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- Tags: blog, customer service, customers, Gutter Helmet, gutters, hits, HTTP, IE, IM, installation, Issues, it, Om, One, PHP, posts, pr, Technorati, update
United Airlines to offer Stupidly Expensive WiFi in the air
In: smp
6 Jun 2005Rumour over at Techdirt is that United Airlines is going to offer very pricey WiFi to their passengers. [here]
Scoble tells us that SAS offers this service for $30. On a flight to Europe or to the West Coast, $30 for connected WiFi is a very good deal.
However, Scoble also points out the other problem: power.
United [...]
Customer Service with a GROWL!
In: smp
22 Mar 2005Seth Godin pointed this out. [here]
They will probably start legal action against me for posting this.
Bank Offline Again
In: smp
17 Mar 2005I use a major Northeastern US bank. Today is the second day in a row that they have effectively been unreachable through their Web interface.
From the customer service rep I talked to last night, I got the feeling they lost their backend and have had to re-build it from transaction and rollback logs.
And today, their [...]
About this blog
Stephen Pierzchala is one of a cadre of crazy Canucks living in the United States. A 10-year veteran of the Web performance field, Stephen also writes on topics as diverse as branding and reputation, bipolar, and Web technologies.
Contact
stephen@pierzchala.com
+1.508.475.9490
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- Stephen Pierzchala: Cool. Now, if it's not supported by anyone, it should get pulled from the RFC. And now that the [...]
- Mark Pauley: You're wrong. Chrome could pipeline, nothing in Webkit prevents this. Chrome doesn't use th [...]
- Browser Wars: Internet Explorer 8 Usage in US Now Tied with Internet Explorer 6 - Newest Industry: [...] this to the trend of decreasing Internet Explorer usage noted late last week and the release o [...]
- iamuarme: Lee Valley Tools carry the 3mm Fix pencil and parts. [...]
- IDN demystified » Chapter 3/3: ICANN. Fail: [...] Vista; and an IE8 out in beta already - this pre-requisite is almost fulfilled (in most countr [...]
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- Browser Wars: Internet Explorer 8 Usage in US Now Tied with Internet Explorer 6
- Browser Wars – Internet Explorer 7 Use Collapses in the US
- GrabPERF Downtime – May 29-30 2009
- A Week with Windows 7 RC
- Browser Wars: The Slow Rise of Internet Explorer 8
- Browser Wars: Why Internet Explorer 6 Still Exists
- Browser Wars: Internet Explorer 8.0 Released on Windows Update
- Browser Wars: The Unique Pattern Of MSIE 6.0
