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Posts Tagged ‘Customer Retention’
Why Web measurements? The Series.
In: Uncategorized
8 Dec 2008In my life as a consultant, I often discuss What Web performance data means and how to interpret it to solve problems. Solving the problems is, however, inherently based on whether the data that is collected is meaningful. In trying to find data that is meaningful, we have found that there are four categories that [...]
In the first part of this series, using Web performance measurements to generate new customers was the topic. This article focuses on using the same data to keep the customers you have, and make them believe in the value of your service.
Proving the Point
Getting a customer is the exciting and glamorous work. Resources are often [...]
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About this blog
Stephen Pierzchala is one of a cadre of crazy Canucks living in the United States. A 10-year veteran of the Web performance field, Stephen also writes on topics as diverse as branding and reputation, bipolar, and Web technologies.
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- Stephen Pierzchala: Cool. Now, if it's not supported by anyone, it should get pulled from the RFC. And now that the [...]
- Mark Pauley: You're wrong. Chrome could pipeline, nothing in Webkit prevents this. Chrome doesn't use th [...]
- Browser Wars: Internet Explorer 8 Usage in US Now Tied with Internet Explorer 6 - Newest Industry: [...] this to the trend of decreasing Internet Explorer usage noted late last week and the release o [...]
- iamuarme: Lee Valley Tools carry the 3mm Fix pencil and parts. [...]
- IDN demystified » Chapter 3/3: ICANN. Fail: [...] Vista; and an IE8 out in beta already - this pre-requisite is almost fulfilled (in most countr [...]
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- A Week with Windows 7 RC
- Browser Wars: The Slow Rise of Internet Explorer 8
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Methodology Before Measurement
In: Commentary| The Web| Web Performance| Work| business
5 Jan 2009Measure what is measurable, and make measurable what is not so.
Galileo Galilei
The greatest challenge facing companies today is not finding ways to measure performance. The key issue is one of understanding what should be measured and validating that there is agreement on what the purpose of the measurement is.
Organizations are complex. And with complexity arises [...]