Web Performance, Branding, and Social Media
In: Web Performance| Web performance concepts| WebPerformance.Org
1 Sep 2006In the last article in this series, the concept of baselining your measurements was discussed. This is vital, in order for you and your organization to be able to identify the particular performance patterns associated with your site.
Now that’s under control, you’re done, right?
Not a chance. Remember that your site is not the only Web [...]
In: Web Performance| Web performance concepts| WebPerformance.Org
30 Aug 2006Up to this point, the series has focused on the mundane world of calculating statistical values in order to represent your Web performance data in some meaningful way. Now we step into the more exciting (I lead a sheltered life) world of analyzing the data to make some sense from it.
When companies sign up with [...]
In: RANTING
7 Feb 2005Great article on how FedEx needs automated customer tools, and humans too! [here]
The Takeaway.
For every anxious caller that FedEx diverts to its Web site, the company saves as much as $1.87. FedEx says its call centers handle 83,000 fewer calls per day than in 2000—currently 470,000 calls per day—a saving of $57.56 million per year. [...]