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Business Thoughts: Tool Providers v. Service Providers
In: The Web| Work| advertising| branding| business| marketing| social media
29 Jul 2009The hip new shiny thing for a new company is to position themselves as a service. Stepping back from the hype machine for a minute, can you really identify a service provider when you see one? Or are the companies that sell themselves as services are actually tools. And what differentiates a tool provider from [...]
A Week with Windows 7 RC
In: Software| Technology| Work
20 May 2009Last Tuesday, I created a Windows 7 RC virtual machine for VMWare Fusion. As a fairly technical user of operating systems and the like, our internal IT department figured that I would be the right person to put this new OS through its paces.
Unlike a lot of people who are using Windows 7 and commenting [...]
Working in Hard Times: It’s the little things that make you great
In: Life| The Web| Web Performance| WebPerformance.Org| Work| branding| reputation
15 Jan 2009Budgets are shrinking. Resources are tight or shrinking. In a recent post, I discussed how ideas that I had been a proponent of for 2-3 years suddenly became extremely valuable to companies during the downturn of 2001-2003.
This downturn is a different beast. This means that you will need more than basic technical smarts to get [...]
In the Customer Generation and Customer Retention articles of this series, the focus was on Web performance measurements designed to serve an audience outside of your organization. Starting with Business Operations, the focus shifts toward the use of Web performance measurements inside your organization.
Why Business Operations?
When I was initially developing these ideas with my colleague [...]
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In the first part of this series, using Web performance measurements to generate new customers was the topic. This article focuses on using the same data to keep the customers you have, and make them believe in the value of your service.
Proving the Point
Getting a customer is the exciting and glamorous work. Resources are often [...]
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- Tags: Customer Retention, Quality of Service, Tweet, United States, Web connections, Web Performance, Web performance advantages, Web performance commandos, web performance data, Web performance insanity, Web performance measurement, Web performance measurements, Web performance professional, Web performance world, Web world
Once again, the Grabperf Black Friday Dashboard is up and running!
GrabPERF Black Friday Online Retailer Performance Dashboard
Check out your favorite retailer or suggest one we missed!
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Why Terms Matter: Consultant v. SME v. Evangelist
In: Commentary| Work| social media
26 Nov 2008The term consultant is bandied about so much in this new economy that it has lost it’s meaning. Wikipedia defines a consultant as
A consultant (from the Latin consultare means “to discuss” from which we also derive words such as consul and counsel) is a professional who provides advice in a particular area of expertise….
A consultant [...]
Flying back from SFO after a long and frustrating week introduced me to a new rule that UAL gate staff have been asked to start enforcing. Apparently, my Premier status, which I realize is the lowest of the frequent-flyer levels, means even less now than it did in the past.
Over my career, I had settled [...]
This is the year I turn 40. As a result, I am looking back upon my life, my career, and trying to determine what I do best. If I could make my life into an elevator pitch, what would it be?
I decided to take what I do right now and see how low I could [...]
Methodology Before Measurement
In: Commentary| The Web| Web Performance| Work| business
5 Jan 2009Measure what is measurable, and make measurable what is not so.
Galileo Galilei
The greatest challenge facing companies today is not finding ways to measure performance. The key issue is one of understanding what should be measured and validating that there is agreement on what the purpose of the measurement is.
Organizations are complex. And with complexity arises [...]