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Archive for the ‘Gutter Helmet’ Category
Gutter Helmet: A new start?
In: Gutter Helmet
24 Aug 2009For those who have been following our experiences with Gutter Helmet over the last five years (collected articles here), it’s time for an update.
About three weeks ago, we were contacted by the regional Gutter Helmet franchisee for New England, trying to find out what they could do to make us happy.
Why would they do this?
Well, [...]
Rant the Second: Gutter Helmet, Again
In: Gutter Helmet
22 Aug 2008So, in my second rant of the day, I am falling back to my favourite target of tension: Gutter Helmet. This long-running saga in one that I wish I had never been involved in, and in 20/20 hindsight, I wish that I had just chosen to go with standard gutters, rather than some gadgety gimmick [...]
Nearly three years ago, I launched into a tirade on my experience with the installation of the Gutter Helmet system (no link; no link is deserved).
The initial post in this thread is still the single most visited post I have ever written. Years of Web performance, social commentary, political debate, and personal debacles in my [...]
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- Tags: customer experience, Gutter Helmet, pr
Ok. Does Gutter Helmet just not get it?
In: Gutter Helmet| Life| RANTING
26 Oct 2005Ok, finally got some action from the people at the Customer Service Centre for Gutter Helmet towards helping us fix the final drip between the house and the gutter. This drip is, of course, right over the back door and targets anyone leaving the house when its raining.
The Customer Service Centre was having some trouble [...]
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- Tags: cro, customer service, Gutter Helmet, IP, it, Om, One, pr, update
Gutter Helmet: Not alone with installation problems
In: Gutter Helmet
19 Oct 2005Hey everybody! Looks like someone else had a bad experience with a Gutter Helmet installer. [here]
Berry was dismayed to discover that his $3,500 gutter-protection system appeared to be inviting one of the very maintenance nightmares it was supposed to protect against: roof rot. Two leaks sprang up after the pricey helmets had been installed, he [...]
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- Tags: blog, customer service, Gutter Helmet, gutters, IE, installation, maintenance, pr
Gutter Helmet: An Update
In: Gutter Helmet
19 Oct 2005The update on my Gutter Helmet posts (1 and 2) is that there is no update.
We received a phone call from a local Gutter Helmet rep about 2 weeks ago. He spoke to Samantha who, outlined some of our concerns and issues. I then called and left him a message last week, re-iterating these same [...]
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- Tags: blog, customer service, customers, Gutter Helmet, hits, installation, Issues, pr, update
Gutter Helmet: On the persistence of blog posts
In: Gutter Helmet
6 Oct 2005When I look at my logs, I am always astounded by the items visitors come to read.
The one posting that I am most proud of is this one, where I do not sing the praises of Gutter Helmet.
b2evolution only maintains local hit logs for 30 days. In that time, there is a serious pattern appearing.
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Why I Will Not Recommend Gutter Helmet
In: Gutter Helmet
22 Aug 2005Follow the entire saga – The Gutter Helmet Category!
Yet Another UPDATE: Another unpleasant encounter with the “technicians” detailed here.
UPDATE (October 19, 2005): New update on my experience here.
UPDATE (October 6, 2005): More on this topic here.
The Canadian Consulate here in Marlborough, MA needed some new gutters. We decided that since the gutters are at least [...]