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Archive for December, 2008
SLA: The myth of simplicity
In: Technology| The Web| Web Performance| WebPerformance.Org
17 Dec 2008Service Level Agreements. SLAs.
Three of the most contentious words, and most contentious acronym, in the technology sector. Arguments are had, suits are filed, and relationships broken and strained as a result of this single concept.
How can something seemingly simple as setting an agreed upon level of service delivery be so problematic and misunderstood?
The word agreement [...]
Upgrade to 2.7 Complete
In: Uncategorized
11 Dec 2008Newest Industry is now upgraded to Wordpress 2.7. You will notice no changes. I like that!
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- Tags: Upgrade, wordpress, Wordpress 2.7
Why Web measurements? The Series.
In: Uncategorized
8 Dec 2008In my life as a consultant, I often discuss What Web performance data means and how to interpret it to solve problems. Solving the problems is, however, inherently based on whether the data that is collected is meaningful. In trying to find data that is meaningful, we have found that there are four categories that [...]
Why Web Measurements? Part IV: Technical Operations
In: Uncategorized
8 Dec 2008In the first three parts of this series, the focus has been on the business side of the business: Customer Generation, Customer Retention, and Business Operations. The final component of any discussion of why companies measure their Web performance falls down to Technical Operations.
Why is Technical Operations last?
This part of the conversation is the last, [...]
SEESMIC: Leopards of the Living Room
In: Uncategorized
8 Dec 2008Jungle cats of the living room
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In the Customer Generation and Customer Retention articles of this series, the focus was on Web performance measurements designed to serve an audience outside of your organization. Starting with Business Operations, the focus shifts toward the use of Web performance measurements inside your organization.
Why Business Operations?
When I was initially developing these ideas with my colleague [...]
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- Tags: baselining, benchmarking, business leaders, business operations, comparative metrics, correlation, Jean Campbell, Key performance indicator, KPI, line of business, online, Performance management, performance measurement, Quality of Service, senior management, SLA, SLO, Web analytics, Web measurement data, Web Performance, Web performance measurements, Web performance ties, Web service, Web systems
In the first part of this series, using Web performance measurements to generate new customers was the topic. This article focuses on using the same data to keep the customers you have, and make them believe in the value of your service.
Proving the Point
Getting a customer is the exciting and glamorous work. Resources are often [...]
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- Tags: Customer Retention, Quality of Service, Tweet, United States, Web connections, Web Performance, Web performance advantages, Web performance commandos, web performance data, Web performance insanity, Web performance measurement, Web performance measurements, Web performance professional, Web performance world, Web world
GrabPERF: What and Why
1 Dec 2008Why GrabPERF?
About four years ago, I had a bright idea that I would like to learn more about how to build and scale a small Web performance measurement platform. I’ve worked in the Web performance industry for nearly a decade now, and this was an experimental platform for me to examine and encounter many of [...]
Introduction to the Series
This is the first of a four-part series focusing on the reasons why companies measure their Web performance. This perspective is substantially different than ones posited by others in the field as they focus on the meat and potatoes reasons, rather than the sometimes more difficult to imagine future effects that measurement [...]