Rant the Second: Gutter Helmet, Again

August 22nd, 2008 by smp | Filed under Gutter Helmet.

So, in my second rant of the day, I am falling back to my favourite target of tension: Gutter Helmet. This long-running saga in one that I wish I had never been involved in, and in 20/20 hindsight, I wish that I had just chosen to go with standard gutters, rather than some gadgety gimmick that is installed by a company that seems to value customer service about 14th on their Top Ten list.

The latest installment has come about because one, if not more, of our downspouts is now blocked with … something. The thing is that these top-of-the-line gadgets should never become clogged. And if they do, we have a lifetime maintenance guarantee.

Well, they guarantee that maintenance will occur sometime in my lifetime.

It will be nearly 8 weeks since I called before the service person can come out and clean out a downspout. They said that it would happen this week (week of August 17th), but then changed their minds and moved the date out to the week of (maybe the day of?) September 3rd.

It’s not a hard fix. It shouldn’t take that long. And I know that the weather hasn’t been that great. But 8 weeks is a little long, especially for someone whose installation experience is already so far past acceptable.

So, below, I have created a little poll to get a feeling for how other folks with Gutter Helmet installs feel about their decision. Let us know!