http://newestindustry.org/2008/08/09/gutter-helmet-and-the-hangovers-of-customer-experience/ Web Performance, Branding, and Social Media Wed, 17 Mar 2010 01:50:25 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://newestindustry.org/2008/08/09/gutter-helmet-and-the-hangovers-of-customer-experience/comment-page-1/#comment-1281 mnem3844 Fri, 05 Dec 2008 02:00:09 +0000 http://newestindustry.org/?p=1761#comment-1281 I've had the system for 14 years, and until this year, maintainence requests (all 2 of them) were taken care of quickly and professionally. This year, I had my downspouts routed out to the street. All of a sudden, water started flowing and cascading behind the gutters. After 15 phone calls (and my requesting that I be at home when the guy came), someone showed up while I was at work, left me a note (a bill, perhaps) for $200, and stated "Dirty Nose" ... no problem with Gutter Helmet ... please call me". Well I tried calling for 3 weeks, even tried to fax (it was disconnected). I remember him asking the first time I called if I intended to buy a new system. My reply was that it had a lifetime guarantee, so why would I want to spend another $850. I've had the system for 14 years, and until this year, maintainence requests (all 2 of them) were taken care of quickly and professionally. This year, I had my downspouts routed out to the street. All of a sudden, water started flowing and cascading behind the gutters. After 15 phone calls (and my requesting that I be at home when the guy came), someone showed up while I was at work, left me a note (a bill, perhaps) for $200, and stated “Dirty Nose” … no problem with Gutter Helmet … please call me”. Well I tried calling for 3 weeks, even tried to fax (it was disconnected). I remember him asking the first time I called if I intended to buy a new system. My reply was that it had a lifetime guarantee, so why would I want to spend another $850.

]]> http://newestindustry.org/2008/08/09/gutter-helmet-and-the-hangovers-of-customer-experience/comment-page-1/#comment-1079 mnem3844 Thu, 04 Dec 2008 19:00:09 +0000 http://newestindustry.org/?p=1761#comment-1079 I've had the system for 14 years, and until this year, maintainence requests (all 2 of them) were taken care of quickly and professionally. This year, I had my downspouts routed out to the street. All of a sudden, water started flowing and cascading behind the gutters. After 15 phone calls (and my requesting that I be at home when the guy came), someone showed up while I was at work, left me a note (a bill, perhaps) for $200, and stated "Dirty Nose" ... no problem with Gutter Helmet ... please call me". Well I tried calling for 3 weeks, even tried to fax (it was disconnected). I remember him asking the first time I called if I intended to buy a new system. My reply was that it had a lifetime guarantee, so why would I want to spend another $850. I've had the system for 14 years, and until this year, maintainence requests (all 2 of them) were taken care of quickly and professionally. This year, I had my downspouts routed out to the street. All of a sudden, water started flowing and cascading behind the gutters. After 15 phone calls (and my requesting that I be at home when the guy came), someone showed up while I was at work, left me a note (a bill, perhaps) for $200, and stated “Dirty Nose” … no problem with Gutter Helmet … please call me”. Well I tried calling for 3 weeks, even tried to fax (it was disconnected). I remember him asking the first time I called if I intended to buy a new system. My reply was that it had a lifetime guarantee, so why would I want to spend another $850.

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