Archive for August 9th, 2008
Gutter Helmet and the Hangovers of Customer Experience
Nearly three years ago, I launched into a tirade on my experience with the installation of the Gutter Helmet system (no link; no link is deserved).
The initial post in this thread is still the single most visited post I have ever written. Years of Web performance, social commentary, political debate, and personal debacles in my blog, and Gutter Helmet is what calls to the broadest spectrum of people searching on the Web.
The fact that so many people continue to visit the post also tells me that people continue to be interested in this system and my experience with it. So here is the latest update.
In the next 10 days, a Gutter Helmet technician will come out and clean out the downspouts that are full of debris that has accumulated from the gutters over the past three years. Hopefully, they will not claim some technicality and try to charge the $150 maintenance fee that I was warned about.
I am also hopeful that the person who comes out and does the work is more friendly than the last one.
On a scale of 1-10, Gutter Helmet rates:
Installation 3
Installation Fixing 3
Ongoing Operation 6
Consider all your options before going with Gutter Helmet.
GrabPERF Outage – August 08-09 2008
Between August 08 2008 18:00GMT and August 09 2008 03:00GMT, GrabPERF had a network-related outage at the hosting facility.
Many thanks to the Technorati team for working hard to resolve this complex issue, which eventually turned out to be a loose fiber-cable.
Data from the time period has been cut, so no one’s stats should be affected.
I apologize for the incovenience.
