Why United sucks…again!
So, I called United today to see if there were any special procedures I had to follow when we arrived at Logan on June 26, as Ms. Wiggles is going to Canada with us.
Turns out that they had completely screwed up our flights. And hadn’t bothered to inform us that they had changed the flights.
So, I forced someone cold and impersonal operator (who I am STILL on the phone with) to re-book our tickets so that we had enough time at O’Hare to actually make our connecting flights.
That’s it. They blew it. United is done.
Sorry United. You will have to do something pretty damn special to get me back as a customer after this.
Technorati Tags: United, UAL, customer service, customer disservice
Advertisement
