More CRM Madness
Scott Jones links to an article from Accenture that once again highlights that CRM software is not the problem, it’s the planning and expectations that revolve around CRM solutions where the the industry fails.
It’s 3 years old, but still relevant today.
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ummm. doesn’t accenture do planning and expectation? i guess all their CRM customers must be happy.
james governor
April 8 2005 at 07:59
ummm. doesn’t accenture do planning and expectation? i guess all their CRM customers must be happy.
james governor
April 8 2005 at 07:59