Web Performance, Branding, and Social Media
In: smp
2 Feb 2005Read this. You will understand.
I have been lucky to be on the good side of performance reviews for most of my career. And, when I don’t have to deal with them every single hour of every single day, I lavish instense attention on those customers that I speak with, write to, and meet with. I treat them as though they are the only customer I have at that moment.
But the other side of the coin is that the customer has to give me 100%. I have been learning that there are some customers you can’t help because they are not ready to be helped. The hard part for me is learning to say no.
Stephen Pierzchala is one of a cadre of crazy Canucks living in the United States. A 10-year veteran of the Web performance field, Stephen also writes on topics as diverse as branding and reputation, bipolar, and Web technologies.