In the world of Web performance, the agreed upon state of Nirvana is the development of an automated system that will isolate, identify, diagnose and resolve (or suggest a resolution) to an issue.  However, the question for me is whether these systems are really useful.

Why do I say that? Because they solve the tactical issues. The day-to-day issues. But there is no solution for poor design, inadequate eqipment, overloaded systems, and other strategic decisions. Automated performance systems do not solve the underlying problem — delivering reliable and relevant information on Web performance metrics that matter to business customers.

Who consumes Web performance data? Technology teams.

Who needs holistic Web performance information? Business leaders.

Who does the Web performance industry currently serve?

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